Music Download Refund Policy – Since Musicatthemonument.com is offering non-tangible irrevocable goods we do not issue refunds once the order is placed and the product is sent. You are responsible for understanding this upon purchasing any music from our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
We will address technical problems and will work to resolve such problems:
- Download issues: it may happen so that you are having problems while downloading the product. Claims regarding such issues must be submitted within 72 hours to firstname.lastname@example.org. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue.”
- Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for approval. We retain the right to rectify the error or defect within 72 hours, and provide replacement of the product.
- Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, etc.) We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Collection of Personal Information – Music at the Monument may collect identifiable information, such as your name and/or e-mail address. We may gather additional personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected by Music at the Monument. This information may include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Music at the Monument website.
Music at the Monument encourages you to review the privacy statements of websites you choose to link to from Music at the Monument so that you can understand how those websites collect, use and share information. Music at the Monument is not responsible for the privacy statements or other content on websites outside of the Music at the Monument website.
Use of your Personal Information – Music at the Monument collects and uses your personal information to operate its website(s) and deliver the services you have requested. Music at the Monument may also use your personally identifiable information to inform you of other products or services available from Music at the Monument and its affiliates. Music at the Monument does not sell, rent or lease its customer lists to third parties.
Music at the Monument may share data with trusted partners to help perform statistical analysis, send you e-mail or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Music at the Monument, and they are required to maintain the confidentiality of your information.
Music at the Monument will disclose your personal information, without notice, onli if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Music at the Monument; (b) protect and defend the rights or property of Music at the Monument; and (c) act under exigent circumstances to protect the personal safety of users of Music at the Monument, or the public.
Security of your Personal Information – When personal information (such as credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
Changes to this Statement – Music at the Monument will occasionally update this Statement of Policy to reflect company and customer feedback. Music at the Monument encourages you to periodically review this Statement of Privacy to be informed of how Music at the Monument is protecting your information.